Shipping policy
SHIPPING, CANCELLATION AND EXCHANGE POLICY
AKSHITA RATTHA FINE JEWELLERY is committed to providing offers fine
jewellery including rings, earrings, necklaces, bracelets and pendants crafted
in 18-Karat gold, diamonds and precious stones (“Products”) for sale. While
we believe that you have chosen to purchase the right Product, we are here to
assist you in the event you wish to modify your order, subject to this Shipping,
Cancellation and Exchange Policy hereinbelow. AKSHITA RATTHA FINE
JEWELLERY (“ARFJ”, “Business”, “we”, “us” and “our”), a sole
proprietorship having its registered office at 6th Floor, Tower C, TEK Meadows,
No. 51, Rajiv Gandhi Salai, OMR, Sholinganallur, Chennai – 600119. The
terms “you” and “your” refer to the user of the Platform. The
term “Products” refers to any products offered by AKSHITA RATTHA FINE
JEWELLERY whether on the Platform or otherwise.
Please read this Policy before using the Platform or placing any order with
AKSHITA RATTHA FINE JEWELLERY. This Policy is a part of and incorporated
within, and is to be read along with, the Terms of Use. If you do not agree with
the terms of this Policy, you should immediately cease the use of the Platform.
I. DOMESTIC ORDERS – SHIPPING & DELIVERY
1. Please note that shipping charges to your respective location will
be charged at actuals and the same would be computed at the
time of checkout.
2. We are committed to delivering your order accurately, in good
condition, and on time. We make our best efforts to ship each
available/read to ship item in your order within 14 working days
of placing the order. However, for the ones that are not readily
available in stock, we may take longer, up to 4 to 6 weeks.
3. For custom/made to order Products and bulk orders, a standard
period of 4 to 8 weeks would be taken for shipping.
4. Once the Products are shipped, you will receive an email
confirming that your order or part of your order has been shipped
along with the details of the shipping carrier and tracking
number. You may receive multiple e-mails if parts of your order
ship at different times.
5. To check the delivery status of your order, please visit the
shipping carrier's website and input your tracking number.
6. Please be aware that all orders will require a signature on
delivery. Please keep this in mind when giving your delivery
address (home or work) and for high value items we always
recommend using your billing address.II. 7. Please do not accept delivery of any item whose outer packaging is
damaged or tampered with in any manner. In such case of damage
or tampering of the Product, please contact customer support at
admin@akshitarattha.com within 24 hours of refusal of delivery of
the Product.
INTERNATIONAL ORDERS - SHIPPING & DELIVERY
1. The applicable taxes, shipping and delivery charges will be
mentioned at the time of checkout or via a preliminary quotation
shared on Whatapp in case of orders through Whatsapp channel.
2. All prices on our site are in Indian Rupees (INR). Your Credit Card
Company or bank will bill you with your local currency (if chosen)
at the current exchange rate.
3. Once the Products are shipped, you will receive an email
confirming that your order or part of your order has been shipped
along with the details of the shipping carrier and tracking
number. To check the delivery status of your order, please visit
the shipping carrier's website and input your tracking number.
4. All international orders will take a minimum of 6 to 8 weeks for
delivery excluding customs clearance. Please note that, customs
clearance procedures can cause delays beyond our original delivery
estimates and AKSHITA RATTHA FINE JEWELLERY shall not be
responsible for such inadvertent delays. To avoid any delay in
receiving your order from customs, we strongly suggest you to please
provide a phone number where you can be reached by customs when
your product arrives. This phone number will be listed on the
commercial invoice and will be used by customs to clear your order.
5. Custom Clearance:
i. All custom import duties, sales taxes or other import costs,
incurred at the point of entry into the destination country are the
responsibility of the customer. In the event, an order is not
accepted by the customer and is returned to origin, the cost of
the original shipping, any return shipping charges, the freight
charges and import duty will be levied on the customer.
ii. All shipments of jewellery exported from India need to be cleared
by the Indian Customs office. While booking the shipment, the
Products along with their complete documentation are filed with
Indian Customs office for inspection, examination and
assessment and only then delivered to your shipping address.
Hence, if the outer package is delivered in an open/tamperedcondition with the note “Opened for Customs”, you may treat it is
a standard inspection for customs clearance.
6. If you have any further questions regarding your international order,
please contact us at shop@akshitarattha.com.
III. CANCELLATION
1. We are positive that you would love our Products however, in case
you had placed the order by mistake, you may proceed to cancel the
same as per this Policy.
2. If you had placed your order while logged into your account, you
can cancel your order within 24 hours after your order was placed.
3. Please go to the My Account page and select the items in the order
you would like to cancel. Once you have selected your item(s) please
click confirm.
4. For Users ordering via Whatsapp and Guest Users on the Platform,
you may write to shop@akshitarattha.com or contact via Whatsapp
on +917358758111, within 24 hours of placing the order to cancel
the same.
5. After the expiry of 24 hours since the order was placed, no
cancellation is available for the Products.
6. Personalized, custom or made to order Products undergo a
specialized manufacturing process and are created only upon
customer orders and hence no cancellation is acceptable for the
same.
7. We reserve the right to cancel any order in the event of a
discrepancy. The common causes for cancellation from our end
include, but are not limited to:
i. Limited inventory of the product.
ii. Pricing errors or product information errors.
iii. Quality rejection during inspection.
iv. Insufficient customer information or unsuccessful verification.
v. Suspicious orders or fraudulent activities.
vi. Natural calamities or unforeseen circumstances.
8. We may also request additional details from the customer either
during or before accepting an order to ensure accuracy and security.
IV. EXCHANGE AND REPLACEMENT POLICY – FOR DOMESTIC
ORDERS ONLY
1. While we are positive that you have chosen the right Product that
you love from our catalogue, we would be happy to entertain a
request for exchange in the event an order was placed inadvertently.
Please note that, in such cases exchange requests for the Product
will be entertained only upon written request to
admin@akshitarattha.com within 24 hours from the date of receipt
of the Product.
2. Upon confirmation from our end to exchange the Products, you may
initiate the return of the shipment as per the Return Shipment
Instructions mentioned below.
3. In case of receipt of damaged Product, please contact customer
support at admin@akshitarattha.com within 24 hours of receipt of
the Product along with unboxing video of the shipment. Upon
scrutiny and confirmation from our end, you may initiate the return
of the shipment as per the Return Shipment Instructions mentioned
below.
4. Please note that, a full-value exchange of the Product shall be
processed within 14 working days from the receipt of the returned
Products in unused condition along with original tag and invoice.
However, the same cannot be made at full value if the Product is
found to be tampered, altered, misused, broken or repaired in any
way.
5. Custom and/or made to order Products once sold cannot be
exchanged.
6. Gift items once sold cannot be exchanged or refunded.
7. AKSHITA RATTHA FINE JEWELLERY is not responsible for any loss
due to mishandling of Products by you resulting in breakage or
chipping.
8. Diamond studded jewellery exchange can only be done upon
producing original bill and guarantee card or authenticity
certificate. Certificate charges will be deducted in case it is lost.
V. RETURN SHIPMENT INSTRUCTIONS
1. In case of any written claim for exchange or replacement to our e-
mail admin@akshitarattha.com, upon scrutiny and approval from
our end, you would receive a unique number on your e-mail.
2. Upon receipt of such e-mail, please pack the Products you want to
return in the original box with the original tag and invoice and ship
the same to the registered address along with the unique number
on the return label.3. Upon receipt of the returned Products and due inspection, the
exchange/replacement would be processed within 14 working days.
PLEASE NOTE THAT ANY ISSUE OR CLAIM REGARDING DELIVERY WILL
BE ENTERTAINED UP TO A MAXIMUM OF 24 HOURS FROM THE DATE
OF DELIVERY. AKSHITA RATTHA FINE JEWELLERY WILL NOT ASSUME
ANY RESPONSIBILITY OR LIABILITY AND WILL NOT ENTERTAIN ANY
ISSUE OR CLAIM AFTER EXPIRY OF AFORESAID 24-HOUR PERIOD.