Refund policy

RETURN & REFUND POLICY

AKSHITA RATTHA FINE JEWELLERY is committed to providing offers fine

jewellery including rings, earrings, necklaces, bracelets and pendants crafted

in 18-Karat gold, diamonds and precious stones (“Products”) for sale. We also

take utmost care to deliver the Products through the best-in-class delivery

professionals. However, due to the Products being of fragile nature, in the

event of unfortunate receipt of a damaged Product, the return and refund of

the Product shall be governed by this Return and Refund Policy hereinbelow.

. AKSHITA RATTHA FINE JEWELLERY (“ARFJ”, “Business”, “we”, “us”

and “our”), a sole proprietorship having its registered office at 6th Floor, Tower

C, TEK Meadows, No. 51, Rajiv Gandhi Salai, OMR, Sholinganallur, Chennai

– 600119. The terms “you” and “your” refer to the user of the Platform. The

term “Products” refers to any products offered by AKSHITA RATTHA FINE

JEWELLERY whether on the Platform or otherwise.

Please read this Policy before using the Platform or placing any order with

AKSHITA RATTHA FINE JEWELLERY. This Policy is a part of and incorporated

within, and is to be read along with, the Terms of Use. If you do not agree with

the terms of this Policy, you should immediately cease the use of the Platform.

I. DOMESTIC ORDERS

1. Please note that no request for refund shall be entertained for

domestic orders. However, the customer would be eligible for an

exchange/ replacement as per our Exchange Policy for the full value

of the product.

2. In case of any claims, please contact customer support at

admin@akshitarattha.com within 24 hours of receipt of the Product

along with an unboxing video of the shipment. Upon scrutiny and

confirmation from our end, you may initiate the return of the

shipment as per the Return Shipment Instructions provided in our

Orders Shipping, Cancellation and Exchange Policy.

3. Please note that, a full-value exchange of the Product shall be

processed within 14 working days from the receipt of the returned

Products in unused condition along with original tag and invoice.

However, the same cannot be made at full value if the Product is

found to be tampered, altered, misused, broken or repaired in any

way.

4. Custom and/or made to order Products once sold cannot be

exchanged.

5. Gift items once sold cannot be exchanged or refunded.

6. Cash refund for any sales return shall strictly not be entertained.

Commented [VS1]: Client to hyperlink the Orders

Shipping, Cancella on and Exchange policy here

II. INTERNATIONAL ORDERS – RETURNS & REFUND

1. Please note that we do not accept any exchange or return for any

international orders, except for those cases where a defective

product has been delivered. In case of the products being delivered

in a defective condition, we would require mandatorily require a

proper and clear video of package unwrapping/opening as delivered.

Please write your claim along with the video to our e-mail

admin@akshitarattha.com within 24 hours of receipt of the Product

wherein, upon scrutiny and approval from our end, you would

receive a unique number on your e-mail.

2. Upon receipt of such e-mail, please pack the Products you want to

return, in an unused condition, in the original box with the original

tag and invoice and ship the same to the registered address along

with the unique number on the return label. Upon receipt of the

returned Products and due inspection, the refund would be

processed to your source account within 14 working days.

3. Cash refunds shall not be entertained for international orders.

4. Kindly note that, in order for us to entertain the refund claim, the

unboxing video of the Product in its delivered condition as well as

the return of the Products in an unused condition along with its

original tags and packaging is mandatory.

5. If you have any further questions regarding your international order,

please contact us at shop@akshitarattha.com.